CSA postings

Customer Service Assistant 

Our C.S team handles emails from OneUp customers around the world. We answer questions, provide warranty support and tackle the full spectrum of customer service logistics on a global scale. We’re a tightly knit crew of thoughtful people and we’re looking to grow our team. Sound good? Keep reading.

OneUp offers a competitive starting salary and a benefits package. Plus, we take a 3 day weekend every other week. It’s great.

We’re looking to add new CSAs to our Squamish team. If you have a passion for solving problems, strong communication skills on the keyboard and get satisfaction from helping people, this job could be for you. 

Expectations of the role and abilities required.

• Computer literacy; Google-suite 
• Full-time screen time based work
• Typing speed 60 WPM+
• Detail oriented, ability to learn and retain technical systems
• Experience working on cloud-based platforms 
• CRM software experience an asset 
• 3-5 years of bicycle shop experience, customer facing or bicycle mechanic.
• Service writing experience preferred due to the cross over between mechanical knowledge & customer service.
• Written English, spelling and grammar excellence
• Positive outlook, solution minded 
• Methodical and organized
• Working within a team focused on output, process efficiency and collaboration
• Keen to develop a hands-on understanding of OneUp Components
• Comfortable working in a dynamic and sometimes distracting environment
• Legal working status in Canada

Workload and Compensation

• Consistent, Full-time, year-round work 
• On-site in Squamish
• 8hr/day with a 30min paid lunch break
• Work 9 out of 10 business days in a two week period
• Compensation is salaried, $44,000/year
• A comprehensive extended health and dental benefit plan is included following a 3-month probation period including annual profit sharing
• OneUp’s staff bike program gives all new employees access to a bike at no cost as well as outdoor industry discounts
• Start Date; February 2023

How to Apply