Customer Service Assistant

ONEUP COMPONENTS

OneUp Components is a mountain biking brand based in Squamish, BC. We create innovative, class leading, components to improve our ride. Every product we make has to be something we would buy with our own money.


Customer Service Assistant 

Our C.S team handles emails from OneUp customers around the world. We answer questions, provide warranty support and tackle the full spectrum of customer service logistics on a global scale. We’re a tightly knit crew of thoughtful people and we’re looking to grow our team. Sound good? Keep reading.

OneUp offers a competitive starting salary and a benefits package. Plus, we take a 3 day weekend every other week. It’s great.

We’re looking to add a new bi-lingual CSA to our Squamish team. If you have a passion for solving problems, strong communication skills on the keyboard in both French & English and get satisfaction from helping people, this job could be for you. 

 

Expectations of the role and abilities required.

  • Fluently bi-lingual (French & English) 

  • Computer literacy; Google-suite 

  • Full-time screen time based work

  • Typing speed 45 WPM+

  • Detail oriented, ability to learn and retain technical systems

  • Experience working on cloud-based platforms 

  • CRM software experience an asset 

  • Bicycle shop experience, customer facing or bicycle mechanic is an asset

  • Service writing experience is preferred due to the cross over between mechanical knowledge & customer service, though not mandatory

  • Positive outlook, solution minded 

  • Methodical and organized

  • Working within a team focused on output, process efficiency and collaboration

  • Keen to develop a hands-on understanding of OneUp Components

  • Comfortable working in a dynamic and sometimes distracting environment

  • Legal working status in Canada



Workload and Compensation

  • Consistent, Full-time, year-round work 

  • On-site in Squamish

  • 8hr/day with a 30min paid lunch break

  • Work 9 out of 10 business days in a two week period

  • Compensation is salaried, $45,000-50,000/year depending on experience

  • Performance based annual bonus

  • A comprehensive extended health and dental benefit plan is included following a 3-month probation period

  • Opportunities for lunch rides, & a few yearly full days out on bikes with the team

  • OneUp’s staff bike program gives all new employees access to a bike loan program as well as outdoor industry discounts 

  • Start Date; March-April 2025

 

How to Apply

Email with your CV & Cover Letter to jobs@oneupcomponents.com

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