Rider Support Representative
This position is at our Squamish office, there is no remote work option
Our Rider Support team answers the needs of OneUp Components customers from around the world. We field questions, provide warranty support and tackle the full spectrum of customer service logistics on a global scale. Each member of our team is empowered to find solutions for riders just like them...to do what’s needed to get riders back on their bikes.
KEY RESPONSIBILITIES
- Get customers back on their bikes. Use your technical bicycle knowledge and our refined processes to provide stellar support. No calls, all written
- Manners. Our people are impeccable in their empathy and show it through light, helpful and kind communications
- Knowing the product. Deploy your hands-on understanding of OneUp and bicycle components so you know exactly what our customers are inquiring about and how to help
WHAT YOU BRING TO THE TABLE
- Problem-solving passion. You find genuine satisfaction in helping people
- Experience. A background in bike shops (service writing, mechanic) is a massive plus
- Tech-savvy. You’re comfortable with Google Workspace, CRM software (HubSpot experience is ideal), and you type 45+ WPM
- Detail-oriented. You learn fast, retain technical systems, and stay organized
- Positive attitude. You’re solution-minded and add energy to your environment
- You have ongoing legal working status in Canada and want to enter the bike industry with a top local employer
This in office, Squamish based position is for 9 full-time days out of every 10; every second week you will have an extra day off. The position assumes a Monday-Friday schedule with every second Friday off
8 hours/day with a 30-minute paid lunch break. (36h / week average), flexible hours within reason and approval. You will accrue 10 paid vacation days per year to start
Dependent on skill set, qualifications, and experience the compensation range for this role is $48,000 - 52,000 CAD year, paid semi-monthly
In addition there is an annual performance bonus + fully employer-paid group health and dental insurance