Incredible customer service!
"I originally posted a review about my EDC tool getting permanently stuck in my EDC 70cc pump due to trail moisture and loose bolts. OneUp’s rider support (Tom) reached out immediately with helpful extraction steps. When the tool proved to be completely fused, they didn't hesitate to issue a full warranty replacement. Absolute world-class customer service from a fantastic brand. For anyone else mounting this pump to their frame, their tech support gave me three excellent tips to prevent the tool from seizing up: Dry it out: Pull the tool completely out of the pump handle after wet rides or bike washes to let trapped condensation evaporate. Lube the tool: Put a quick spot of light oil or chain lube on the multi-tool pivot pins to prevent corrosion. Check the bolts: Check the small side bolts on the multi-tool chassis every few months to make sure they haven't vibrated loose, which can cause the tool to expand and jam inside the pump wall. Kudos to OneUp for standing behind their products so thoroughly."